Sonnys Franchise Company
  • 12-May-2021 to Until Filled (MST)
  • IT
  • Maitland, FL, USA
  • Full Time

General Purpose

The Restaurant Systems Manager is responsible for the development, implementation, support and maintenance of Point of Sale, Back Office, and other store systems, as well as with other information systems deployed within the Sonny's organization.

Essential Duties

  • Team Direction, Planning, and Evaluation (10%)
    • Set appropriate goals for direct reports; evaluate performance.
    • Appropriately assign roles and duties to fulfill the needs to achieve department goals.
  • Liaison between End User and Vendor (20%)
    • Serve a point of contact for communication related to restaurants systems for both end users (Franchisees/SFC stores and departments) and vendors of the restaurants system technology software.
    • Set up and review processes that ensure clear communication of concerns/ needs between end user and Vendor to effectively commutate the items that need to be addressed for success of the End user.
  • Restaurants Systems Maintenance (10%)
    • Ensure all restaurants systems application and hardware is operating properly to meet the needs of the organization.
    • Conduct continued configuration to maintain restaurants systems meet the needs of the organization.
  • Roll out and Implementation (10%)
    • Lead project management of initiatives related to implementation of all restaurants related systems.
    • Lead in the tracking and reporting of rollout and implementation projects.
    • Direct in developing and implementation of training material, and processes that are designed to support restaurant systems rollout and implementation projects.
    • Enforce compliance processed to restaurants systems (i.e. Promotion request and Items request).
  • Information Flow (15%)
    • Ensure accurate and appropriate information reaches all the technology systems being utilized through the company that are reliant on the restaurants systems for data.
    • Review and recommend new processes that will improve data flow between restaurants systems and other systems within the organization.
  • Product Development (15%)
    • Ensure Restaurants systems and procedures lead to outcomes that are aligned with all department needs to achieve companywide goals.
    • Gather information from the end users as well as other departments and consolidate the information to develop use cases for development and implementation of advancements within the restaurants systems.
    • Evaluate and prioritize all use cases for optimal advancement and overall user experience of the restaurants systems.
    • Review new technology released within the Restaurants systems to continually enrich the design of the restaurants systems to meet and exceed organizational goals.
    • Lead project management of initiatives related to the restaurants systems
    • Communicate regularly with the Director of IT to ensure projects are completed within timelines and budget; Assist Director of IT and has input into the budget for restaurant systems projects.
  • Restaurant System Support (20%)
    • Lead the level 2 system support team for the company.
    • Ensure effective responses to level 2 and above store systems issues.
    • Proactively researches level 2 and above support issue trends and evaluates software and process changes that will address top issues affecting the end user.
    • Manage vendor communication related to top priority level 2 and above support cases.
    • Communicate and participate in the implementation of restaurants systems software upgrades and patches.
    • Ensure IT level 1 support is adequately informed to support level calls as they pertain to restaurant systems.
    • Ensure restaurant systems vendors are appropriately addressing support issues and the system defects that cause them.
  • Performs other duties as required.

Required Knowledge, Skills, and Abilities

  • Knowledge of Sonny's Brand and the restaurant industry.
  • Must have a strong understanding of restaurant operations, POS, and Back Office restaurant systems.
  • Knowledge of the practical application of technology; application of principles, techniques, procedures, and equipment that fulfills the needs within a restaurant and franchise system.
  • Strong interpersonal, teamwork, and communication skills.
  • High level of attention to detail.
  • Strong problem-solving skills and logical decision making.
  • High drive, sense of urgency, and initiative; ability to produce results and accomplish goals in a fast-paced, changing work environment.
  • Strong conceptual skills.
  • Must display critical thinking skills.
  • Strong skill in building and maintaining relationships.
  • Strong skill in reading, writing, math, analyzing, and interpreting general business documents.
  • Strong listening and reasoning skills.
  • Strong computer skills, including experience with Microsoft Office programs and CRM.
  • Solid business acumen including: ability to conduct analysis and present findings in a concise and accurate manner; draw meaningful conclusions and establish action plan; and set performance benchmarks; advises stakeholders on opportunities.
  • Ability to translate company vision, operations, and technology strategies into activities that end users can understand.
  • Ability to maintain composure and objectivity during difficult situations.
  • Ability to meet franchisee needs and quality standards for services, and evaluation of franchisee satisfaction.
  • Ability to work independently and collaboratively with other departments.
  • Ability to prioritize, organize and manage multiple projects with sensitive deadlines and changing environment.
  • Must display integrity, strong work ethic, and professional demeanor.
  • Must be dependable and reliable.
  • Ability to adapt with change and be flexible.
  • Ability to meet the needs of guests and anticipate the needs of others.
  • Ability to manage and supervise others.
  • Ability to comply with federal, state, and local regulations, and company safety policies.
  • Must have and maintain reliable transportation, a valid driver's license, good driving record, and 100/300 insurance coverage (if driving a personal vehicle).

Required Education and Experience

  • Bachelor's Degree in Information Systems or Business; or any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.
  • At least 5 years related operations and systems experience in the restaurant industry.
  • Demonstrated strength in technical competencies with particular strength in technology, computers, programming, and project leadership.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Restaurant Systems Manager is regularly required to sit, talk, listen and hear. He/she frequently is required to use hands and fingers to handle or feel. This position requires the ability to occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision.

While performing the duties of the job, the Restaurant Systems Manager will work in a well-lit, open environment. The work may involve some bending, standing or walking. Job duties are not hazardous or physically strenuous. However, the work sometimes is performed under pressure when the stress of deadlines occurs. The noise level in the work environment is usually moderate.

If working in the restaurants, the Restaurant Systems Manager is regularly required to stand for prolonged periods of time, handle products and tools, paperwork and equipment, and communicate with Franchisees, Guests, Managers, and Team Members, including listening, hearing, and speaking. The position requires continuously bending, reaching, crouching, touching, feeling, tasting, wiping, smelling, and possibly inhaling smoke from a wood-burning cooker. Regular lifting and/or moving up to 20 pounds, frequently lifting and/or moving up to 35 pounds, and occasionally lifting and/or moving up to 50-75 pounds may be necessary. The Restaurant Systems Manager may regularly work with or near moving mechanical parts, cleaning chemicals, may be exposed to wet and/or humid conditions, and may be exposed to temperatures between 0F and 100F. If working near food, frequent washing of the hands is required.

Occasional travel is required.

Sonnys Franchise Company
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